Last updated: March 20, 2025
Contact us:
📧 legal@coachello.io
📍 Coachello SAS
103 Rue du Temple, 75003 Paris, France
Your coaching journey is private. That’s why we only share the number of sessions you’ve attended with your employer. Everything else — what you share with your coach, your goals, your challenges — stays between you and Coachello. Coaching is confidential, and we treat it that way.
We care about your privacy. This policy explains how we collect, use, share, and protect your personal data when you use Coachello — whether through our website, mobile app, or integrations (like Microsoft Teams or Outlook). We’ve kept the language straightforward, but if anything’s unclear, reach out. This policy is written in line with the General Data Protection Regulation (GDPR) and other relevant laws, including the EU Digital Services Act (DSA) and, where applicable, the EU-U.S. Data Privacy Framework (DPF).
This Privacy Policy applies to:
We collect basic usage data (like your IP address, browser type, and country) and use cookies to improve your experience. You can manage cookie preferences anytime (see our Cookie Policy).
We collect:
We process:
This data is used only to deliver and improve the coaching experience. What you share with your coach stays confidential — neither Coachello nor your employer will access these details without your explicit permission.
We never sell your data. And unless required by law or consented by you, we don’t share your identifiable data with third parties.
We work with trusted providers (like cloud hosting and email services) under strict data processing agreements. For example:
Our servers are hosted in Paris, France. However, we may work with service providers outside the EU. When we transfer data internationally, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or certified DPF compliance in the U.S.).
We retain your data only for as long as necessary:
We may retain anonymized data longer for analytics and service improvements.
You have rights under GDPR, including:
To exercise your rights, email: legal@coachello.io
If you’re part of a company-sponsored program, we may need to redirect your request to your employer (as the data controller).
You can:
We take your data security seriously. Coachello is ISO/IEC 27001:2013 certified and Microsoft 365 compliant. We implement strong encryption, access controls, and continuous monitoring to protect your data.
We update this policy occasionally. If there are major changes, we’ll let you know via email or in app notification. The latest version is always available on our website.
Just reach out: legal@coachello.io
We’re here to help.
You also have the right to file a complaint with your local data protection authority (e.g., CNIL in France).
If you're based in California, you have additional rights under the California Consumer Privacy Act (CCPA). To request information about how we share your data or to opt out of data sharing, email us: legal@coachello.io
This policy is governed by French law and the GDPR. Any disputes will be handled by the courts of France.
Thanks for trusting Coachello. We’re committed to keeping your data safe and your coaching journey private.
— The Coachello Team