Gorgias

Solution

Fortunately enough Gorgias’ Head of People Adeline Bodemer already had experienced professional coaching and knew it would be a game changer for her employees. She wanted a flexible solution adapted to Gorgias culture, meet the diverse development needs of their many employees, facilitate engagement with coaches and enable a high adoption rate. It was also important that employees could use their professional development stipend.

We offered Gorgias a customized version of our coaching as a benefit solution, organisation wide. The aim was to make coaching available to all talents, with a pool of certified coaches that match the diversity of Gorgias Talents in terms of nationalities, languages, time-zone, hierarchy etc.

Features

• Coachello’s Slack App deployed to all employees
• 24/7 access to certified coaches worldwide that match the diversity of Gorgias talents (over 25 nationalities) in terms of culture, languages, time-zone, hierarchy etc.
• Sensibiliation through on-demand webinars to answer hot topics in the company (Burnout Prevention, Morning routine, Managing Energy and Understanding organizational Stress)
• Coaching assessments, confidential chat-line in Slack and recommendation calls
• Data insights

Results

After a year, the coaching culture is strong at Gorgias and is part of the company culture. Implementing this coaching culture led to the following outcomes :

With a 50% adoption the first year and an average of 5 sessions per person that they can use whenever they need it the most, we helped Gorgias’ talents improve their time management challenges, organizational issues, professional development, and prevent some burnout risk.

On average, nearly 70% of Gorgias’ employees have noticed a reduction in stress and 40% felt an increase of positive feelings like optimism and hope. 80% of users also report improvement in productivity. Last but not least: coach satisfaction levels are above 95%.