eNPS (Employee Net Promoter Score)

What is eNPS?

eNPS, or employee net promoter score, is a simple metric that measures how likely employees are to recommend their organisation as a place to work. It adapts the customer net promoter score to employees, usually through a single question: how likely are you to recommend working here, on a scale of 0 to 10.

It is a quick pulse of overall sentiment and a common summary measure of employee engagement.

Why eNPS matters

Its strength is simplicity: it is fast to run, easy to understand, and trackable over time, which makes it useful for spotting trends and prompting deeper questions. Its limitation is that one number cannot explain the why, so it works best as a headline indicator alongside richer engagement and employee experience data.

How eNPS is calculated

Based on the 0 to 10 recommendation question, respondents are grouped as:

• Promoters (9 to 10): enthusiastic advocates.
• Passives (7 to 8): broadly content but not advocates.
• Detractors (0 to 6): unhappy or disengaged.

eNPS = percentage of promoters minus percentage of detractors. The score ranges from minus 100 to plus 100. Passives count toward the total but not the score itself.

Related terms

• Employee Engagement
• Employee Experience
• Retention Rate
• Manager Effectiveness

Move the number that matters

eNPS tells you sentiment; coaching helps you improve it, by developing better managers and giving people growth. Coachello targets two of the biggest drivers behind the score.

Improve how people feel about working with you. Book a demo.