Co-Creation of Three Coaching Programs : Building Future-Ready Leaders at Hyland

Founded in 1991, Hyland is a leading provider of enterprise content management (ECM) and process management software solutions. With over 14,000 active customers worldwide, Hyland empowers organizations to improve efficiency and deliver exceptional experiences through intelligent content solutions.

Hyland's flagship product, OnBase, is widely used across various industries, including healthcare, financial services, insurance, government, higher education, and manufacturing. The company's solutions seamlessly integrate content, data, and processes, helping organizations to streamline operations and make smarter, faster decisions.

In 2023, Hyland partnered with Coachello to provide personalized coaching to its leadership team, reinforcing its commitment to professional growth and well-being. The success of this initiative led to the expansion of the coaching program to all employees, embedding a culture of continuous development and support[1](https://www.hyland.com/en/company).

Hyland's focus on innovation and customer success makes Coachello—a platform fully integrated with Slack and offering high-quality coaching from global experts—a perfect fit for the company's needs

“We have so many different tools that I didn’t want to add another platform employees would have to learn to use and find each time; the integration with Slack was key,”

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Challenge

Since January 2022, Hyland faced the challenge of developing a strong pipeline of future leaders while ensuring that its high-potential employees—VPs, strategic managers, and intermediate managers—are fully prepared to take on greater responsibilities. As the company grew, it became clear that emerging leaders needed more structured support to refine their managerial skills, enhance their strategic decision-making, and navigate the complexities of leadership in a rapidly evolving business environment. Without a tailored approach to leadership development, there was a risk of skill gaps, slower transitions into leadership roles, and increased reliance on external hiring for key positions. To address these challenges, Hyland needed a comprehensive coaching solution that would not only strengthen leadership capabilities at all levels but also drive long-term organizational success.

Solution

To address these needs, we designed three customized coaching programs:

1. Key Contributors Program

• Objective: Develop the leadership skills of high-potential employees identified as future leaders.
• Structure: Six one-hour coaching sessions over six months.

2. Advanced Leadership Program

• Objective: Support strategic managers in strengthening five key competencies aligned with the leadership framework, preparing them for future C-level responsibilities.
• Structure: Eight one-hour coaching sessions over nine months.

3. Manager Summit Program

• Objective: Enhance the leadership capabilities of intermediate managers, equipping them with the skills to lead effectively in a dynamic environment.
• Structure: Eight one-hour coaching sessions over nine months.

These programs were successfully deployed across 10 countries, with cohorts of 20 participants each quarter, resulting in approximately 200 coaching sessions launched annually.

Impact

Over the past two years, these coaching initiatives have led to higher retention rates and increased employee engagement, contributing to overall company performance. The coaching programs delivered tangible, lasting improvements in leadership effectiveness and organizational performance. An impressive 95% of participants reported noticeable positive changes in their behaviors, applying coaching insights to real workplace challenges, while 94% felt more confident and better prepared to step into new leadership roles. By strengthening leadership pipelines internally, Hyland has also reduced external recruitment costs for key positions, reinforcing the long-term value of structured and personalized coaching.

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